Refund policy

At Homezee, we believe your home deserves pieces that inspire. Every design in our collection is thoughtfully selected for craftsmanship, detail, and timeless aesthetic — and your satisfaction matters to us. That’s why your purchase is backed by our friendly and fair policy.

1. 30-Day Happiness Guarantee

We want you to shop with confidence. If for any reason you're not fully satisfied, you may return your item within 30 days of delivery for store credit.

Key details:

• Items must be unused, in their original packaging, and in a resalable condition.

• Custom or made-to-order products are not eligible for this guarantee.

• Return shipping costs are your responsibility unless the item arrived damaged or defective.

• A 15% restocking fee will be deducted from your store credit to cover initial shipping and handling.

• Please do not send returns without prior authorization — unregistered returns may be refused.

To initiate a return, email us at hello@homezee.com.au with your order number and reason for return. We’ll guide you through the next steps.

 

2. Damaged or Defective Items

While we take great care, if your order arrives damaged or defective, we’ll handle it promptly.

What to do:

• Contact us within 7 days of delivery at hello@homezee.com.au.

• Please include:

  • Photos of outer and inner packaging.

  • Images of all labels (product & courier).

  • Clear photos or video of the damage or defect.

  • Your order number.

• Please do not install or use the item in question.

Our team will respond within 2-3 business days, and aim to provide resolution within another 2-3 business days. Depending on the case, we may:

• Repair the item (if applicable)

• Send a replacement

• Offer a full or partial refund

Keep all original packaging in case a return is required.

3. Warranty Coverage

All Homezee products are protected by a 12-month limited warranty against manufacturing defects. If a fault cannot be resolved under warranty, we will provide a replacement or full refund when no replacement is available.

4. Non-Returnable Items

The following items cannot be returned under our standard policy:

• Custom-made or pre-order items

• Clearance or final sale items

• Items that have been used, installed, or modified

• Hygiene-related items (e.g., bedding, rugs, towels, cushions)

• Products damaged through misuse or improper installation

5. Incorrect or Missing Items

If you received the wrong product or something is missing from your order, please contact us within 7 days at hello@homezee.com.au, including your order number and a description (photos if possible). We’ll act quickly to correct it.

6. How to Make a Claim

When filing a claim for damaged or faulty items, please include:

• Photos of outer and inner packaging

• Photos or video of the issue

• Your order number

For warranty claims, please include:

• A copy of your invoice

• Photo or video evidence of the issue

Once submitted, we’ll confirm receipt within 2-3 business days and aim to resolve within 3-5 business days.

7. Exchanges & Refunds

If your product is found to be defective, damaged, or not as described, we may offer:

• A replacement

• A partial refund or store credit

• A full refund (if no replacement is available)

Refunds are processed within 5 business days of return approval and issued to the original payment method, unless otherwise agreed.

8. Product Variations

Please note: Slight variations in color, texture, grain or size are normal, especially for handmade or natural-material products like wood, marble, rattan, or travertine. These are part of the unique character and not considered defects.

Some lighting items may feature non-U.S. plug types (e.g., EU or AU). This will always be clearly stated in the product description and is not a fault.

9. Need Assistance?

We’re always happy to help.
📧 Email us at hello@homezee.com.au
Our Customer Care Team will respond within 1-2 business days — because your satisfaction is our priority.