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Shipping policy

Effective Date: November 2025

At Homezee US, we’re dedicated to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.

 

1. Free Standard Shipping

Free Standard Shipping Policy

We’re pleased to offer free standard shipping on all eligible orders within our supported delivery regions.

For addresses outside our free shipping zones, you will receive an email notification. In such cases, your order will be canceled, and you will receive a full refund.

Delivery Time:
Orders typically arrive within 10–18 business days after dispatch.

Cost:
No additional shipping fees apply (excluding charges for failed delivery attempts or return shipping).

Tracking:
You’ll receive a tracking number via email once your order has shipped.

⚠️ Note: Due to current U.S. tariff policies, some products shipped to the United States may incur import duties or taxes, which are the buyer’s responsibility.

 

2. Order Processing

  • Orders are processed within 1–5 business days after payment is confirmed.

  • Custom-made or pre-order products may require additional time; please refer to individual product pages for details.

  • Orders placed on weekends or holidays are processed the next business day.

 

3. Shipping Destinations

We currently deliver to most addresses within the United States.
Please note: we do not ship to PO Boxes, APO, or FPO addresses.
Depending on your order, items may arrive in multiple packages at different times.

 

4. Estimated Delivery Times

  • Standard Shipping: 10–15 business days after dispatch.

  • Delivery times may vary slightly depending on location, order size, or seasonal demand.
    We appreciate your patience and understanding for any delays caused by factors beyond our control (e.g., customs clearance, weather, or carrier capacity).

 

5. Order Tracking

When your order is shipped, you’ll receive a confirmation email containing your tracking number and carrier link.
Tracking updates may take 24–72 hours to appear after dispatch.

 

6. Delivery Issues & Address Accuracy

Please ensure all shipping information is accurate and complete before placing your order.
If an order cannot be delivered due to incorrect or incomplete information, the customer will be responsible for any reshipping fees.
We are not liable for packages lost or stolen after the carrier confirms delivery.

 

7. Customs & Import Duties

For U.S. orders, all duties and taxes are generally included in your checkout total.
International customers (outside the U.S.) are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

 

8. Damaged or Lost Packages

If your order arrives damaged or fails to arrive, please contact us within 7 days of delivery.
Provide your order number and clear photos of the packaging and product (if applicable).
Our Customer Care Team will investigate the issue and provide a prompt resolution.

 

9. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted here with a revised effective date.
Your continued use of our Services after such updates constitutes acceptance of the revised policy.

 

10. Contact Us

If you have questions about your order or shipping, please contact us:
📧 hello@homezee.com.au 
📞 +61481834496
🏢 1366 Centre Road, Clayton VIC 3168, Australia